Your order will be shipped within 48 hours of payment received. (Normally within 24 hours/same day)Delivery, which is by Royal Mail, can take from 2 - 5 days. This is beyond our control and depends on the Royal Mail Postal Service. Large Items may sometimes be sent by courier. Both methods will require a signature so please ensure that someone will be at the delivery address. (You can specify an alternate address)Items will NOT be left without a signature. RETURNS....The House of Sephira will exchange your purchase of any DVD purchased from our website if returned within 14 days of the shipping date, excluding shipping & handling, if you comply with the following terms and conditions.
New products may be returned and exchanged (less shipping & handling charges) if returned within 14 days of the original shipping date, along with the original invoice. You will NOT be charged shipping & handling on the replacement product we send to you for any exchanged product, which is damaged, or defective. Damaged or defective products may only be exchanged for the same product if returned within 14 days of the original shipping date.
Instructions for Returns and Exchanges Should you wish to return and/or exchange for new merchandise, please follow our instructions below. To prepare your return item Please ensure that you make a copy of your original invoice for your records. Please clearly indicate the problem or reason that you are returning the product(s).
Pack and tape your package securely aswe are not liable for returns or exchanges that do not reach us. For that reason, we highly recommend that you ship your package by a method, which provides confirmation of receipt. Although we will make every effort to promptly handle your return or exchange, please allow at least two weeks from our receipt of your return or exchange for processing.This return policy is subject to change without notice. If you wish to return your DVD please use the CONTACT US form and give full details.
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